Effective utility management practices are the foundation for building and sustaining the technical, managerial, and financial capacity of the drinking water, wastewater, and stormwater systems that make up the water sector. The EUM initiative takes a broad look at all aspects of water sector system sustainability, from product quality to customer satisfaction. It is supported through the collaboration of EPA and professional associations across the water sector. The Primer provides a common framework for water sector systems to assess their strengths and areas for improvement, set priorities, and measure progress through a process of continual improvement leading to long-term sustainability.
FINAL 2024 EUM PRIMER
